Maybe a year ago, a restaurant called Casino Subs opened up. They sold subs (obviously), but also Kerrybanes (Philly cheesesteaks) complete with Amoroso bread! I went a handful of times before they closed down.
A month or two ago, they re-opened, except compressed into half the space–I can only suppose they were hemorraging money by trying to pay rent on too much square footage.
Yesterday, I went in after the lunch rush, and was the only one in the store. There was a woman at the cash register. As I approached, she left the cash register to go to the back, and joined some co-workers who were having some sort of argument about a failed order or something. They must have taken their cue from Asian @#*!$ Kitchen about having heating arguments in front of customers. Except without the cussing.
Is it a coincidence Asian @#*!$ Kitchen and Casino Subs are next to each other?
They had to have known I was there, as I could see them easily. But I guess having an argument was more important than a serving a customer.
Eventually, I ordered the “Johnny Chan” cheesesteak (includes teriyaki sauce), and took a seat to wait. Upon realizating I needed a drink, I got a bottled water and went back to the register. The guy did not look up to greet me, and was eventually prompted by the manager to take care of me.
Having to initiate the conversation with the employee is my pet peeve of bad customer service. I always tried to make sure the customers were at least greeted even if we were really busy (working at Pearle Vision).
One time at Circuit City, I had gone to the “Firedog” counter to ask a question where there were FIVE FRIGGIN EMPLOYEES standing behind the counter, and not one of them recognized me. 2 were busy; 3 were fake busy, and it was one of the busy ones that finally acknowledged me a minute later. I purposely did not try to get their attention to see how long it would take.
If Casino Subs didn’t have such good cheesesteaks, I wouldn’t be inclined go again.