When I got there, there was a guy on the phone (I assume a manager) trying to sort out a problem with a delivery and a cook was there with him. Note that this was in the front, where customers placed their orders, and me and another gentleman were sitting right there. The conversation went something like this:
Manager (on phone): So you’re saying you got the wrong…were there hand rolls…OK. [places customer on hold] We can’t keep making these f****** mistakes!
Manager: [releases hold] Was there a small white box in the bag? That’s where the chicken-on-a-stick should be. No? [places customer on hold] You can’t keep screwing up these orders! Did you remember the chicken?
Cook: I put the chicken-on-a-stick in the white box; I remember doing it.
Manager: When we’re busy like this, we can’t keep taking all these deliveries, especially when we keep f****** up all the orders!
[After a little back-and-forth, they figure out the delivery guy had switched two of the orders. Now at least the manager can figure out what to tell the customer.]
Manager (on phone): Sir, the delivery guy switched a couple of the orders. We called him, and he’ll be back in 5-10 minutes with your order. Sorry about that. [hangs up] Man, that kid is a f****** retard. He’s a dumba**! I’ve never worked with anyone so slow!
I don’t plan on returning anytime soon, but only because the fortune cookie wasn’t that interesting.